Introduction

Plannerx ("we," "our," or "us") respects your privacy. This policy explains how we collect, use, and protect your personal data when you interact with our arcade mobile game development services and educational content.

We operate from Bulgaria and comply with the General Data Protection Regulation (GDPR) and Bulgarian Personal Data Protection Act. Your data rights matter to us, and we've written this document in plain language so you actually know what happens with your information.

What Information We Collect

We gather different types of data depending on how you interact with us. Here's the breakdown:

Information You Provide Directly

• Contact details (name, email, phone number) when you reach out or sign up for programs
• Educational background and experience when you apply for learning opportunities
• Payment information when you register for courses (though we use secure third-party processors)
• Communications you send us, including support requests and feedback
• Portfolio materials or project submissions if you participate in our programs

Technical Data We Collect Automatically

• Device information (browser type, operating system, screen resolution)
• IP address and approximate location data
• Pages you visit on our site and how long you spend there
• Referral sources (where you came from before landing on plannerx.com)
• Performance metrics to help us fix bugs and improve site speed

We don't use invasive tracking. The technical data helps us understand what works and what doesn't on our site, so we can make things better for everyone.

How We Use Your Data

Your information serves specific purposes. We're not in the business of collecting data just to have it sitting around.

We won't suddenly start using your data for new purposes without letting you know. And if we need consent for something, we'll ask clearly—no buried checkboxes in fine print.

Who We Share Your Data With

We don't sell your personal information. Period. But running an educational service means working with trusted partners who help us deliver what we promise.

Service Providers We Work With

• Payment processors: Secure handling of course fees and transactions
• Email service providers: Delivering program communications and updates
• Cloud hosting services: Storing data securely on reliable servers
• Analytics tools: Understanding how people use our site (we use privacy-focused options)
• Educational platform providers: Delivering course content and tracking progress

All these partners sign agreements requiring them to protect your data and use it only for the services they provide to us. We vet them carefully before sharing anything.

Legal Requirements

Sometimes we're legally required to share information—for example, responding to valid court orders or cooperating with Bulgarian authorities when required by law. We'll resist overly broad requests and notify you when legally permitted to do so.

International Data Transfers

Some of our service providers are based outside Bulgaria and the European Economic Area. When we transfer data internationally, we use approved safeguards:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions recognizing equivalent protection in destination countries
• Additional technical measures like encryption and access controls

Your data gets the same level of protection whether it's stored in Sofia or on a server elsewhere. We take that commitment seriously.

Your Privacy Rights

Under GDPR and Bulgarian law, you have strong rights regarding your personal data. These aren't just theoretical—we've built processes to honor them.

How Long We Keep Your Data

We don't hoard information indefinitely. Here's our retention approach:

• Active participants: Data kept for the duration of your enrollment plus 3 years for educational records
• Marketing communications: Until you unsubscribe or 2 years of inactivity
• Financial records: 7 years as required by Bulgarian tax law
• Technical logs: 90 days unless needed for security investigations
• Support tickets: 3 years after resolution

Once data reaches the end of its retention period, we securely delete or anonymize it. Anonymized data (stripped of identifiers) may be kept longer for statistical analysis.

Security Measures

Protecting your data is a daily priority. We've implemented multiple layers of security:

• Encryption in transit (TLS/SSL) and at rest for sensitive data
• Regular security audits and vulnerability assessments
• Access controls limiting who can view personal information
• Secure password policies and two-factor authentication for staff
• Regular backups stored in secure, geographically distributed locations
• Incident response procedures for quickly addressing potential breaches

No system is 100% breach-proof, but we stay vigilant. If something serious happens, we'll notify affected individuals and relevant authorities within 72 hours as required by law.

Cookies and Tracking Technologies

Our site uses cookies—small text files stored on your device. They help us recognize you and remember your preferences.

Types of Cookies We Use

• Essential cookies: Required for basic site functionality (can't be disabled)
• Performance cookies: Help us understand site usage patterns
• Functionality cookies: Remember your preferences and settings
• Analytics cookies: Collect aggregated data about visitor behavior

You can control cookies through your browser settings. Blocking certain cookies might affect site functionality, but you'll still be able to access most content. We don't use third-party advertising cookies—we're not trying to follow you around the internet.

Third-Party Links

Our site occasionally links to external resources—portfolio examples, tools, or educational materials. Once you leave plannerx.com, this privacy policy no longer applies. We encourage you to read the privacy policies of sites you visit, though we try to link only to reputable sources.

We're not responsible for how third parties handle your data, so exercise caution when sharing personal information elsewhere.

Changes to This Policy

Privacy regulations and our services evolve. We'll update this policy periodically to reflect changes. Material updates will be posted prominently on our site with a revised "Last Updated" date at the top.

For significant changes affecting how we use your data, we'll notify you directly via email if we have your contact information. Continuing to use our services after changes take effect means you accept the updated terms.

We maintain an archive of previous policy versions if you want to see what's changed over time—just ask.

Filing a Complaint

If you're unhappy with how we handle your data, please contact us first—we'll do our best to resolve the issue. If you're not satisfied with our response, you have the right to file a complaint with the Bulgarian Commission for Personal Data Protection:

This is your legal right, and exercising it won't affect our relationship with you.